Author Guy Kawasaki discusses the critical role of social proof in product adoption, using examples of public signage, and stories from Apple, to amplify the point. He also warns companies against adjusting their products based on naysayer feedback, and to instead focus on finding product bright spots to build on. Kawasaki describes this concept using the example of Apple’s mid-1980’s focus on desktop publishing.

Video clips from: Creating Enchantment [Entire Talk]

5 minutes

How to Enchant Your Boss and Employees

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3 minutes

Using Technology to Communicate

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2 minutes

Connection Through Reciprocation

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2 minutes

Endure Like the Grateful Dead

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6 minutes

You Must Overcome Resistance

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1 minutes

Speak with Salient Points

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4 minutes

Tell a Story and Plant Many Seeds

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2 minutes

Conduct a Pre-mortem Meeting

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3 minutes

Are You Ready to Roll the DICEE?

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3 minutes

Aspects of Building Trust

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4 minutes

Keys to Increasing Your Likability

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