Gain credibility in an industry before you try to disrupt it, advises Voicea founder and Cisco Contact Center VP and GM Omar Tawakol. It helps immensely when the key players already know you by name. He explains how building a career and making deep connections in the ad-tech industry allowed him to gain traction and find a high-growth niche when he launched BlueKai.

Video clips from: The Future of Voice [Entire Talk]

5 minutes

Empowerment and Accountability

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2 minutes

Surfing or Sculpting?

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4 minutes

Coping with Copycats

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2 minutes

Setting User Expectations for AI

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2 minutes

A Voice-First Moment

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4 minutes

A Strategy for B2B Disruption

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