Voicea founder and Cisco Contact Center VP and GM Omar Tawakol explains the value proposition behind Voicea, the company he founded in 2017 and sold to Cisco in September 2019. The strategy, he says, was to mirror what was happening in consumer tech with innovations like Siri and Alexa, and bring a voice-first interface into the work environment.

Video clips from: The Future of Voice [Entire Talk]

5 minutes

Empowerment and Accountability

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2 minutes

Surfing or Sculpting?

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4 minutes

Coping with Copycats

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2 minutes

Setting User Expectations for AI

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2 minutes

A Voice-First Moment

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4 minutes

A Strategy for B2B Disruption

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