How do you set a vision for your organization or unit, and then hold everyone accountable? Voicea founder and Cisco Contact Center VP and GM Omar Tawakol explains how he sets quarterly plans in a way that both incorporates significant team feedback and sets crystal-clear expectations. He has found that this approach keeps everyone – including the CEO – focused on three to five major goals each quarter.

Video clips from: The Future of Voice [Entire Talk]

5 minutes

Empowerment and Accountability

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2 minutes

Surfing or Sculpting?

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4 minutes

Coping with Copycats

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2 minutes

Setting User Expectations for AI

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2 minutes

A Voice-First Moment

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4 minutes

A Strategy for B2B Disruption

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