Chip Conley,
Modern Elder Academy
How to Adapt and Flow
With the right tool set of skills and perspectives, you can flourish far outside your comfort zone.
Chip Conley
Modern Elder Academy
Chip Conley,
Modern Elder Academy
How to Adapt and Flow [Entire Talk]
With the right tool set of skills and perspectives, you can flourish far outside your comfort zone.
Chip Conley ,
Modern Elder Academy
How to Adapt and Flow [Entire Talk]
With the right tool set of skills and perspectives, you can flourish far outside your comfort zone.
Video Clips
Chip Conley,
Modern Elder Academy
A Fish Out of Water
With the right tool set of skills and perspectives, you can flourish far outside your comfort zone.
Chip Conley,
Modern Elder Academy
Don’t Prove Yourself, Improve Yourself
With the right tool set of skills and perspectives, you can flourish far outside your comfort zone.
Chip Conley,
Modern Elder Academy
Experience What It Means to Be the Other
With the right tool set of skills and perspectives, you can flourish far outside your comfort zone.
Chip Conley,
Modern Elder Academy
Find Your (Different) People
With the right tool set of skills and perspectives, you can flourish far outside your comfort zone.
Chip Conley,
Modern Elder Academy
Cold-Call a Mentor (or Even Create One)
With the right tool set of skills and perspectives, you can flourish far outside your comfort zone.
Chip Conley,
Modern Elder Academy
Don’t Sweat the Salary
With the right tool set of skills and perspectives, you can flourish far outside your comfort zone.
Chip Conley,
Modern Elder Academy
The Power of Karmic Capital
With the right tool set of skills and perspectives, you can flourish far outside your comfort zone.
Chip Conley,
Modern Elder Academy
Using Maslow’s Hierarchy of Needs to Redesign a Business Plan
Conley explains his own interpretation of Maslow's Hierarchy of Needs, learned in the context of the hospitality industry. As an entrepreneur, he realized that just ...
Chip Conley,
Modern Elder Academy
Using Training to Instill a Sense of Purpose
Conley believes that employees perceive their employment in one of three ways: As a job, as a career, or as a calling. Employees that see ...
Chip Conley,
Modern Elder Academy
Increasing Self-worth of Employees
In an offsite retreat, Joie de Vivre Hotels asked their housekeeping staff to describe an alternate title for their jobs. Rather than being called a "...
Chip Conley,
Modern Elder Academy
Efficient markets – Great for Customers, Tough on Business
During the economic downturn that followed the dot-com bust, there were many travel bargains to be found through new websites such as Expedia and Priceline. ...
Chip Conley,
Modern Elder Academy
Using Technology to Meet Customer’s Desires
Though Expedia was able to address the base of Maslow's pyramid, they did not address the customer's higher needs. Using technology, Conley's company was able ...
Chip Conley,
Modern Elder Academy
Using Website Innovations to Meet Unrecognized Needs
In order to match the specific personalities of customers with the specific personalities of their hotels, Joie de Vivre implemented a creative website innovation. Using ...
Chip Conley,
Modern Elder Academy
Dealing With Complaints
When receiving complaints, Conley recommends that managers drop everything and immediately contact the offended party. Even if you cannot solve the problem, immediate response can ...
Chip Conley,
Modern Elder Academy
How to Give Bad News to Investors During Difficult Times
During the economic downturn of 2002, instead of distributing dividends, Joie de Vivre was forced to ask investors to help out the company financially. Rather than ...
Chip Conley,
Modern Elder Academy
Rediscovering Psych 101 During a Time of Crisis
Though Conley had a great experience in business school, an area of study that has become very useful for him as an entrepreneur is psychology. ...
