Garry Tan, president and CEO of Y Combinator, encourages founders to be dedicated to hands-on, authentic customer service. People are desperate for human connection on the Internet, he says — and this applies to B2B as well as consumer products.

Video clips from: Unconventional Advice for Founders [Entire Talk]

3 minutes

The Sweet Spot for Innovation

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4 minutes

Gradual Growth Adds Up

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3 minutes

Fanatical Customer Support

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Learn to Do Everything

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Too Many Problems, Many Smart People

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Learn or Earn

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