A decade ago, Sal Khan envisioned using technology to tailor education to individual and community needs.
Waze’s Di-Ann Eisnor discusses the humble and “imperfect” beginning of the real-time navigation app and how minor flaws that still remain, like typos, reflect the direct and genuine input of users. She discusses the duty to reciprocate the fierce loyalty felt by Waze’s community of users by being available for them when problems arise, as the app’s success ultimately rides on crowdsourcing.
