Code for America Founder and Executive Director Jennifer Pahlka explains how fellows in her organization enrolled in California’s food-stamp program to understand what recipients actually go through. Pahlka also says user data revealed the human dimension of the problem being addressed.

Video clips from: Make Government Work Better for All [Entire Talk]

3 minutes

Centrality of Civic Technology

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Gaining Experience to Empathize

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Focus Content on User Needs

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Showing Cities the Startup Approach

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Big Opportunities Draw Big Talent

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