Listen to Those You Lead

Bestselling author and Stanford professor Bob Sutton offers insights from his book, Good Boss, Bad Boss. Two important points: 1) Individuals in a position of authority will be under intense scrutiny from those they manage; and 2) Leaders receive disproportionally more blame and more credit for organizational performance. Sutton shares some surprising statistics related to this point, and explains that the best bosses work hard to remain in-tune with those they manage.