Claire Hughes Johnson is a corporate officer and advisor for Stripe, a global technology company that builds economic infrastructure for the internet. From 2014 to 2021, Claire served as Stripe’s Chief Operating Officer, responsible for scaling the company’s worldwide operations to meet the needs of its rapidly growing user base. During her tenure as COO, Stripe grew from less than 200 employees to more than 6,000. She is also the author of Scaling People: Tactics for Management and Company Building. In this presentation, Hughes Johnson shares her experiences as an operator and her advice for building effective systems and teams as a company scales.

Video clips from: Scaling Operations and People [Entire Talk]

8 minutes

Operating to Win

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5 minutes

Creating an Open and Honest Culture

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3 minutes

Managing People as You Scale

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3 minutes

The Advantage of a Complementary Team

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3 minutes

Building Self Awareness to Build Mutual Awareness

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3 minutes

Transitioning to a New Company

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