Stanford business Professor Chip Heath discusses how certain moments we all experience – the first day at a new job, finishing a difficult project -don’t feel as special as they should, and how we can make them much more memorable with a few simple touches. In conversation with Stanford Professor of the Practice Tina Seelig, Heath shares insights from his new book, “The Power of Moments: Why Certain Experiences Have Extraordinary Impact.”

Video clips from: How Organizations Can Win Our Hearts [Entire Talk]

2 minutes

How to Make a Moment Special

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5 minutes

A Well-Designed First Day

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5 minutes

Personal Touches Go a Long Way

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2 minutes

Pivotal Moments Can Be Sobering

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Challenges Lead to Insights

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Lots of Room for Improvement

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2 minutes

Best Friends in 45 Minutes

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