The success of any product effort, observes Strava co-founder and executive chairman Mark Gainey, depends on listening to customer feedback without doing exactly what customers say they want. As an example, he explains how Strava put its own spin on a demand from cyclists for more for data about their hill climbs.

Video clips from: How Strava Found its Niche [Entire Talk]

2 minutes

The Art of Leveraging Customer Feedback

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11 minutes

Strava Finds its Niche

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2 minutes

Be a Niche #1

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2 minutes

Vision vs. Go-To-Market

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2 minutes

Inch Wide, Mile Deep

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