Social networking tools have the potential to be exceedingly effective at solving the world’s problems. In this clip, Senior Advisor for Innovation in the Office of Secretary of State Hillary Clinton Alec Ross cites two examples of cutting edge technology and creative thinking as an effective way to engage the public in serving itself. He shares the success of a mobile texting protocol that raised over $30 million for relief from the earthquake in Haiti, and an upcoming text messaging program that allows citizens to anonymously report crimes in Mexico’s most violent cities.