Julie Zhuo is the co-founder of Inspirit, and also the author of The Making of a Manager, a field guide for new managers that was named one of Amazon’s Best Business and Leadership Books of 2019. A turning point in her career as a manager, she says, was realizing that it wasn’t her job to always know the best way to do things. Instead, her job was to coordinate and empower a group of people to solve problems collectively.

Video clips from: How to Learn from Users [Entire Talk]

2 minutes

Managing is Trusting People

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4 minutes

Changing a User Interface

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3 minutes

Letting It Fail

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