A decade ago, Sal Khan envisioned using technology to tailor education to individual and community needs.
In conversation with Stanford Professor of the Practice Tina Seelig, organizational-behavior expert Chip Heath talks about how companies should spend more time experimenting with ways to create memorable moments for their customers. Heath, a professor at Stanford’s business school and co-author of “The Power of Moments,” says businesses spend 80 percent of their time fixing problems and only 20 percent working on enhancing customer experience.